Safe cards and digital paymentsStep 1 of 6
Lost card or a payment you didn't make
What to do in the first minutes if your card is lost or stolen or an unknown payment leaves your account, how to dispute it and what to prepare.
An SMS at 2 a.m.
Aysel wakes up and sees three notifications: at 2 a.m., 89 AZN, 89 AZN and 120 AZN were paid from her card to an unknown gaming site. Yet the card is in her wallet and she never gave it to anyone.
In a situation like this it's important not to panic. Every minute counts, but the steps are simple.
You have the card, but not its details
The card itself may be with you, but its details (number, expiry, CVV) may have been stolen on some website or fake page. So the action is the same: block it immediately.